Large companies deliver services with high social impact, either because of the number of users or because they serve critical infrastructure in the country.

This implies the need to continuously think about, design and re-evaluate processes and infrastructure based on their Mission. The contribution of technology can be of primary importance both for internal and external purposes.

There is an increasing need to automate those processes with a low intellectual content in order to optimize investments, time and staff on core activities.

On the other hand, the contact channels of interaction between companies and customers are evolving more and more towards a multi-channel/multi-technological approach, increasing the complexity of information flow management and involving company divisions whose activities are transversal and complementary in order to comply with a correct company operation.

Regardless of the business function, such as compliance, customer service, security, or quality assurance, a variety of software solutions that are highly service-driven can deliver high ROI by containing costs, automating repetitive tasks, and increasing the governance of internal or external processes.

RESI's contact center quality assurance and digital transformation solutions meet the need of many companies to update procedures and technological systems in order to enable a customer experience that is increasingly "closer" to the end customer and streamline the burden of managing IT and ICT platforms.