GEMINI-NET™ is the end-to-end network and communications service monitoring system that provides telcos with 360° visibility into the quality of service (QoS) delivered.

A 360° approach to Network & Service Performance Monitoring becomes mission-critical for companies that base their reputation on the reliability and customer experience of their networks.

• Monitoring, Assurance & Analytics
• 5G Service Assurance
• IoT Monitoring, Analytics & Visibility
• OTT Video Assurance
• DPI & IP Classification Technology

DIRECT™ is the complete, mature and integrable platform for Quality Assurance Monitoring able to govern the multiple management and operational processes of a Contact Center.

• Digital Recording
• Omnichannel monitoring
• Quality Assurance Monitoring
• Text & Speech Analytics
• Sentiment Analysis
• Vocal Order validation
• Trend Topic
• Proactive CX Monitoring
• Workforce Management
• IVR Monitoring & Testing

Using an innovative approach and an end-to-end customer management, RESI becomes the ideal partner to lead companies and institutions in the digital transformation process thanks to cloud ready solutions and software applications designed with a microservices logic.

• IoT Smart Solutions
• System Integration
• Artificial Intelligence
• Machine Learning
• Big Data System
• Cloud Design
• Dashboards & Reports
• Data Fusion Center